Gentlenook Privacy Policy

At Gentlenook Dog Walking & Pet Care, I’m committed to looking after your personal information with the same care and attention I give to your pets. This Privacy Policy explains what information I collect, why I collect it, and how it’s used and protected.

Who I am

Gentlenook Dog Walking & Pet Care
Sole trader: Emily Scott
Based in Worcestershire, UK
Email: info@gentlenook.co.uk

Website: www.gentlenook.co.uk

What Information I Collect

I may collect the following information when you contact me, make an enquiry, or use my services:

Your name
Your email address
Your phone number
Your address (for pick‑ups, drop‑offs, and pet sitting)
Information about your pet (name, behaviour, health needs, routines)
Payment information (processed securely through Square – I do not store card details)

How Your Information Is Used

I use your information to:

Respond to enquires
Arrange meet & greets
Provide dog walking and pet sitting services
Manage bookings and payments
Keep records for insurance and tax purposes
Send important updates about your appointments

I only use your information when it’s necessary to run my business and deliver the services you’ve asked for.

Sharing Your Information

I do not sell or share your information with third parties for marketing.
I may share information with:

Square, for secure payment processing
Insurance providers, if required for a claim
Professional advisers, such as accountants, for legal record‑keeping

These organisations only receive the information they need to perform their services.

How Your Information Is Stored:

Your information is stored securely on password‑protected devices and trusted platforms (such as Square and email providers). I keep records only for as long as necessary for legal, tax, or business purposes.

Your Rights:

You have the right to:

Request a copy of the information I hold about you
Ask for corrections
Ask for your data to be deleted (unless I need to keep it for legal reasons)
Withdraw consent at any time

To exercise your rights, email: info@gentlenook.co.uk

Cookies & Website Tracking:

This website may use cookies or analytics tools to help improve your browsing experience. You can manage or disable cookies through your browser settings.

Contact:

If you have any questions about this Privacy Policy, feel free to get in touch at info@gentlenook.co.uk.